As a main stay in the BMC software portfolio, Remedy and Magic (BSM and ITSM) IT Service desk  management for the Enterprise delivers comprehensive, ITIL-compatible best practices to help enterprise organizations align IT with overall business goals through proactive management of requests, assets, changes, and service level agreements. BSM / IT Service Management Solutions from BMC enable organizations-from small help desks to geographically distributed enterprises-to automate support tasks, boost productivity, meet rapidly changing business needs, as well as monitor and manage the business processes involved in the delivery of IT services:

• Asset Management and Discovery
• Capacity Management and Provisioning
• Change and Configuration Management
• Identity Management
• Incident and Problem Management
• Infrastructure and Application Management
• Service Impact and Event Management
• Service Level Management

As a premier service delivery partner with BMC, RTI has RAC certified consultants ready to assist our customers in new implementation, upgrades and general consulting on best practices.

Call us today to learn more about our BSM / ITSM skills and deliverables.