1. RTI Managed eServices is the most comprehensive integrated IT Application for remote management of your entire computing infrastructure. RTI eServices provides a complete Web based support service with sophisticated Patch Management, Software Deployment, Remote Desktop Management, Network Monitoring and Audits, Hardware and Software Asset discovery, Data Backup and Recovery, Business Continuity Planning services and extensive Reporting features. RTI Managed eServices can help you automate day to day IT tasks - from simple single location networks to complex multi-location networks with layered firewalls, NAT, local and remote servers and desktops with notebooks out in the field, RTI eServices can be deployed rapidly, efficiently and effectively.

2. End-to-end Problem Management

At RTI, we provide first call support on each call and the entire problem management process from end-to-end. Our clients have one point of contact from initiation of the call to problem closure and satisfaction.


3. Comprehensive Support Coverage

RTI eServices can provide end-user support based on client requirements and desired support levels—up to 24 hours a day, 7 days a week, 365 days a year. Our clients can modify support coverage at any time to reflect the strategic objectives of their organization, application releases, or new hardware deployments.


4. Highly Scalable and Customizable Solutions

RTI eServices can support multiple user groups within the enterprise or specific types of end-user problems. This enables customized service offerings and service level agreements based on specific IT support goals and objectives. Our scalable IT support desk services let you add or reduce the number of end-users as needed.


5. Seamless Integration with Existing Systems

RTI eServices problem management systems are easily integrated with your internal problem management systems or those of external service companies. These systems can interface with existing enterprise tools to ensure data portability and reporting. The result is minimal disruption to current end-user service levels.


6. GO Mobile

RTI eServices can design a mobile interface that allows your mobile workforce to stay connected to your CRM or filed service applications. Have notification, alerts, work orders and reports seamless sent to your handheld Blackberry’s, mobile laptops or other mobile enables devices.


7. Flexible Pricing

RTI eServices offers flexible plans that allow our customers to choose the right support contract for their needs. From ala carte programs based on call support requirements to flat monthly fees for monitoring and continuity planning services RTI has the right program for your organization.